Cancellation Policy & Refunds

The Cancellation & Refund Policy is summarised below.

See Terms of Service & User Agreement, Part 4, for more details.

1. Use of Booking Services

BookQik provides the Booking Services to Users for the purpose of assisting Customers in discovering and booking appointments with variety of participating Vendors and of assisting Vendors in more efficiently managing their calendars and increasing their customer base.
In response to a Customer’s online request for a Vendor appointment through the BookQik Platform or Site, the availability of appointments or bookable services is determined at the time of User’s query and is provided solely by information uploaded and submitted directly by the Vendor on the BookQik Platform or Site
We do not independently verify the availability of any Vendor and cannot be held liable for errors in a Vendor’s calendar, such as double-booking or bookings that are not honoured by the Vendor. Once a Vendor appointment is made by a Customer through the BookQik or Site, a system generated confirmation of the appointment should automatically be sent to both the Customer and Vendor to the email address of each that were provided upon their respective registration.
By using the Booking Services, Customers agree to receive appointment confirmations and reminders by email, SMS, push notifications, and/or any communication technology with which Bookablebiz Direct may engage from time to time. All Users agree that it is their sole responsibility to block their calendars and set their own reminders concerning their appointments or booked services. Bookablebiz Direct shall not be held liable in the event an appointment confirmation or reminder is not sent to or received by any User for whatever reason.

2. Appointment No-Show & Cancellation Policy.

BookQik is committed to providing quality services to Customers from qualified Vendors. To assist us in maintaining a consistently high level of service for Vendors and their patrons, Customers must make every reasonable effort to cancel, or reschedule any appointments they cannot honour, in advance of the appointment booking date and time.
Customers may cancel their bookings or appointment via the BookQik Platform or Site. Appointments or Bookings should not be cancelled by calling the Vendor directly and should only be made online via the BookQik Platformor Site
Some Vendors may require a debit or credit card number to finalize your booking of a service or appointment and place a hold on the Vendor’s calendar. In such instances, you as a Customer must provide a valid debit or credit card information and a specific amount would be prepaid to the Vendor Account, per the price listed by the Vendor for the s4ervice.
Any cancellation after booking has been made must be in accordance with the Vendor’s stated cancellation and refund policy, which will be displayed transparently, at the time the appointment or booking is made.
Please note that a cancellation fee may be charged only if the Customer has self-cancelled the appointment after the cancellation dateline, through the processes described above, or the Vendor has recorded a Customer no-show for the appointmernt or booking.

Be advised that customers may be charged the full cancellation fee, or part thereof, indicated during the booking process, or lose the amount already prepaid if they cancel late or no-show for the appointment or booking, and failed to re-schedule their booking early enough, thus committing a breach of a stated cancellation policy of the Vendor.

In case it is not otherwise specified, the refund of any amount prepaid rests solely with the Vendor. BookQik shall have no liability for refunding such amounts to the Customers, nor are we responsible for verifying whether the Customer has provided valid debit or credit card information or has sufficient funds in Customer’s bank account to complete a transaction.
Customers who cancel or fail to show up for multiple bookings may have their respective BookQik My Account terminated at our discretion when such account activity is deemed detrimental to orderly and integrity of our Booking Services with Vendors.

3. Cancellation & Refund Processing Fee

To cover the cost of administratively processing a refund of the prepaid payment for a booked service or appointment including the cancellation cost incurred by our BookQik and our payment processing partner, Razor Pay, all Users and Vendors agree that any applicable refunds, per the Vendor’s terms and conditions of service, a reasonable cancellation refund processing fee will be deducted, as highlighted in the agreed terms of service for a prepaid bookable service or appointment.
For avoidance of doubt, there will be no refund of BookQik Platform Service Fees and RazorPay Payment Processing fees factored in the prices of all listed pre-paid services.